Due to the nature of digital purchases and the inability to retract the files delivered, we are unable to offer refunds in 99% of all cases where a purchase is made. For this reason we offer a number of free sampler files that we strongly recommend you download and test before finalizing any purchases. When in doubt, ask! We operate a professional 3D printer farm and have the experience required to tell you if the files are suitable for your machine or not.
After purchase support at the studio is excellent. You can read about our commitment to itHERE. As an overall summary if there are any problems with the files themselves please contact us and it will be investigated and fixed. All our files are tested extensively before released, but with the ever growing number of different machines and slicers, its wise to remain vigilant to developing problems. Steel Warrior Studios itself cannot guarantee assistance with basic machine operation or machine troubleshooting, we can only guarantee help with the files themselves. For general troubleshooting with your 3D printer, we recommend joining our community discord where I, and many other veterans of the technology can offer assistance.