Ordering Info & Shipping
This tab covers some of our policies and practices when fulfilling orders.
Ordering: Orders placed will be fulfilled and shipped in a first come first serve basis. Typically we ship on Mondays and Fridays, if you have a special situation that requires urgency on the shipment of the goods please contact us and we will see what we can arrange for you.
3D Printed Products and Goods: Due to how much information needs to be conveyed about our 3D printed goods we have created a separate page to cover it. Please click HERE to view it.
Shipping: All orders are shipped through Canada Post. If the shipping method includes a tracking number you will receive it the same day the parcel is mailed. For international customers we ask that you be patient as customs can sometimes slow down the process, but under reasonable conditions you should see your order in under 14 days from the date of postage.
Canada / USA
Flat Rate: $6.99 regardless of weight.
Free Shipping: $85 and above
Flat Rate: $9.99 regardless of weight
Free Shipping: $130 and above
We do apologize to our international customers for the higher postage costs and requirements for free shipping. Canada Post gives us reasonable rates for its highest volume destinations, everything beyond that is very expensive and we are already taking a sizable margins hit by offering these new rates. I will continue to look into other options to equalize the spread in costs as we do value ALL our customers.
Prior to Jan 1st 2021 we had shipments to the UK under the same conditions as Canada/USA, however due to new BREXIT Vat policies we have been forced to implement restrictions to ordering in the region. As a result we are only able to accept orders over $200 USD in value to be able to ship them to within the UK. Please read the full update HERE
**UK Orders will be eligible for free shipping as they will be $200USD or greater by default.**
Australia / New Zealand
Canada Post and the USPS have temporarily suspended all parcel delivery to these locations. Once these restrictions have been lifted service will resume normally. UPS is still currently delivering, however it would need to be done at customers expense and is rather expensive. If you'd like to go that route, just email me and we I will setup the cart for you. Apologies, hopefully this will not last long!
***IMPORTANT NOTE: Due to the increased number of terrain items being offered on the site and the ever increasing support from overseas customers, please note that the free shipping option will be done so by the most affordable option possible. In some cases this is via Surface and can take a fair bit of time, ranging from 20-60 days to arrive. If your package is posted in this method, please understand that it is because the air options are on average between $120-190 and its not an expense I can handle when your sale doesn't have enough margins in it to cover that cost. If this is problematic please email me after placing your order and I can offer you some alternate options with a portion of the costs covered by you***