This page covers all our policies and practices towards the handling of customer orders and shipping.

 

Ordering: Orders placed will be fulfilled and shipped in a first come first serve basis.  Generally speaking most orders are dropped off at the post office or are picked up by UPS daily.

 3D Printed Products and Goods:  Due to how much information needs to be conveyed about our 3D printed goods we have created a separate page to cover it.  Please click HERE to view it. 

 Shipping:  Orders are shipped through a combination of the national post system and the UPS courier system.  The specific shipping method is determined by a variety of conditions ranging from overall weight, destination and contents.  Where possible we will try and use UPS as our shipping method to keep deliveries quick!

 

SHIPPING RATES!

Canada / USA   (SPECIAL Holiday Discounted Rates!  Ends Dec 31st)

Flat Rate: $8.99 on orders under $74.99

Free Shipping: $75 and above

Arrival Times:  4-5 Days for UPS Ground.  4-12 Days for National Post

 

International

Flat Rate: $9.99 on orders under $174.99

Free Shipping: $175 and above

Generally speaking we use National Post for International Orders.

Arrival Times: 6-14 Days for Air Packets, 20-60 Days for Surface Mail

**Where possible we will do our best to avoid shipping via Surface Mail**

 

United Kingdoms (Distributor Available HERE)

Prior to Jan 1st 2021 we had shipments to the UK under the same conditions as Canada/USA, however due to new BREXIT Vat policies we have been forced to implement restrictions to ordering in the region.  As a result we are only able to accept orders over $200 USD in value to be able to ship them to within the UK.  Please read the full update HERE

Arrival Times: 6-14 Days for Air Packets, 20-60 Days for Surface Mail

**UK Orders will be eligible for free shipping as they will be $200USD or greater by default.**

Australia / New Zealand  (Distributor Available HERE)

Canada Post has reopened shipping to these regions however please note the Australian Postal system is still slammed and as such orders may take extra time to process.  Especially large/high value orders are likely to ship via UPS, otherwise national post will be used. 

Germany (Distributor Available HERE)

Starting July 1st the new VerpackG rules come into effect for all inbound German orders.  As such we will be forced to temporarily discontinue our services until we can navigate the legal process to register and participate in the system.  We sincerely apologies to our German fans, and promise we will find our way back into your country once we figure out the process.  We are working on a licensed printer partner out there to help fill the void left by this news, stay tuned for updates!  

 

***IMPORTANT NOTE:  The studio will always try to ship packages internationally in the most Tax/Duty friendly manner possible, however in the event of VAT/Custom fees and taxes we cannot be held responsible.  Additionally customs clearance times are not factored into the above time frames.  Please contact us if you'd like a more in depth explanation on anything stated on this page.***

 

Copyright Policy and Practices - Click Here