Ordering Info & Shipping
This tab covers some of our policies and practices when fulfilling orders.
Ordering: Orders placed will be fulfilled and shipped in a first come first serve basis. Typically we ship on Mondays and Fridays, if you have a special situation that requires urgency on the shipment of the goods please contact us and we will see what we can arrange for you.
This webstore is also configured to accept orders on out of stock products and pre-order items that will allow you to reserve your order in advance of the release or restock. It is important that you review the displayed "Quantity In Stock" figure near the "Add to Cart" button to determine what type of order you are placing.
Back Orders: Because we are a company that handles the distribution of several different product lines from a few separate studios it is often difficult to keep all our products on hand at anyone time. This may lead to situations where part of an order has to be back-ordered, when this happens by default we will hold the rest of the order until the required goods arrive and ship it all together. If you would like the order shipped as is, with the rest of the goods to be shipped separately when they arrive please contact us at Sales@steelwarriorstudios.com.
Typically we can fill back-orders in less then a month's time as the stock rotates through from our producers, if any significant delays arise we will notify you and go from there.
Shipping: All orders are shipped through Canada Post. If the shipping method includes a tracking number you will receive it the same day the parcel is mailed. For international customers we ask that you be patient as customs can sometimes slow down the process, but under reasonable conditions you should see your order in under 14 days from the date of postage.
** Warehouse Option ** New! - Steel Warrior Studios is proud to offer its valued customers another great way to shop on our webstore. By choosing the Warehouse option in the checkout process you are requesting that your order be held in storage at our studio location until you are ready to have it shipped to you. This can be particularly helpful when you wish to buy a single miniature or two, but do not want to pay the full shipping rate. Now you can buy whatever you want and let it collect in storage until your ready to get your monies worth out of the shipping. Orders may be held for up to a year from the time of purchase, at which time I will email you and request instructions on how to proceed. When you are ready to have your goods shipped, simply email customer support at Info@steelwarriorstudios.com and we will invoice you for the shipping charges and get your goods to you.